Terms & Conditions

Appointment related queries

Appointments

All new patients are required to arrive 10 minutes before their appointment time to ensure all relevant forms are completed. All new patients will be sent consent forms prior to treatment via Email. Completing these forms ahead of arriving at the clinic will help to ensure we can see you at the specified time. For all general appointments please arrive on time. If you are running late please call ahead so you are not disappointed if you are no longer able to be seen. We reserve the correct time needed for each appointment and any delays have a knock on effect on the next patient and the rest of the day.

Cancellations

If you are unable to make your appointment, please contact the practice immediately. Please note, we require 48 working hours notice for appointments of less than 2 hours. Any appointments over 2 hours require 14 working days notice. Please be aware any deposits paid will be lost if appointments are canceled outside the specified time periods or if you fail to attend an appointment.

If you fail/late cancel three appointments, we reserve the right to terminate your treatment with Ruh dental.

Deposits

All appointments require an upfront deposit. That is refundable if you cancel more than 48 hours before your appointment

• New patient deposit £50
• Treatment Deposits 50% of the appointment up front
• Invisalign review appointments £50 holding deposit that is refunded at the end of treatment.

Our Dentist’s time is important and giving notice gives other patients more options to commence with their treatment.

Payment Options

Finance
You are able to split the cost of your proposed treatment plan over 12 or 18 months at 0% interest (Month options vary depending upon the overall proposed costing). This is subject to the usual credit checks. A finance application can be completed by our dedicated team and must be completed within 48 hours of creation as the link will expire. Should you choose to cancel finance outside of the 14 day cooling off period you will be charged 10% of the treatment total cost.

Go Cardless
Reserved for Orthodontic treatment only. This requires the set up of a direct debit payment over the course of your proposed treatment time, and the final payment must be made before treatment completion. A minimum deposit of £1000 is required for this option.

Treatment Guarantee

• At Ruh Dental, we offer a 1-year guarantee on cosmetic treatments. Please note that this guarantee is only valid if:•⁠ ⁠Repairs are carried out at Ruh Dental.
  •⁠ ⁠You attend routine examination or treatment review appointments every 6 months following treatment.Please be aware:•⁠ ⁠Any repairs or work completed outside of Ruh Dental will not be covered, and no compensation will be provided for treatment carried out elsewhere.The guarantee does not cover:•⁠ ⁠Breakage due to trauma
  •⁠ ⁠Staining or failure caused by inadequate cleaning
  •⁠ ⁠New decay or erosion
  •⁠ ⁠Gum recession or exposed margins around cosmetic work
  •⁠ ⁠Relapse of gum disease or gum inflammationKeeping up with regular reviews helps ensure the longevity of your treatment and supports long-term oral health; we recommend attending for routine maintenance polishing every 12 months; along with a hygiene clean and polish every 6 months.

Refunds

We understand you many need to cancel you appointment A full refund is available if you cancel your appointment within the required notice period.

Finance refunds must be requested in writing within the 14-day cooling-off period.

New patient deposits can be refunded if cancellation is made within the required timeframe.

Please allow up to 7 working days for all refunds to be processed.

Feedback and Complaints

• At Ruh dental we welcome all feedback, positive or negative. We use this information to improve our quality and service. If you would like to give feedback please email your clinic.
• If you would like to make a formal complaint please send a detailed email to the clinic manager. They will email back within 48 hours, with a plan to look into your complaint in further detail. They may want to arrange a face to face meeting or telephone call to discuss this further.

Contact Emails:
csteam@ruhdental.com

General Information

Zero Tolerance Policy

• If any patient is abusive or violent towards any member of staff or any other persons on the practice premises, the practice retains the right to have the patient removed from their list. In extreme cases the police may also be contacted.

Medical History

• Written patient medical history will be taken when you have your initial appointment at the clinic. This will be updated verbally or again in your medical history folder annually. If you are aware of any changes to your medical history it is your responsibility to notify the team.

Infection Control

• At RUH Dental we create an annual infection control statement. All staff are fully trained and patients are informed of any policies or procedures that are operational with the clinic, this includes covid 19 measures. Hand sanitiser, face masks and clinical gloves are available on entry to the clinic if required.

Quality Assurance

• Our practice aims to provide dental care of a consistent quality, for all our patients. We will have management systems to help us, and which define each practice member’s responsibilities when looking after patients.

Consent

• Patients are provided with sufficient information to ensure they understand the nature of the proposed treatment and any alternatives, risks, benefits and anticipated outcomes of treatment before they give their consent to it, and that the patient-clinician discussion and agreement is clearly documented. This is signed prior to treatment starting.
• Media Consent is signed prior to any photographs being posted online.

CCTV

• Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded. The use of CCTV falls within the scope of the GDPR.