Let’s start
Get a 95% accurate quote from one of our treatment co-ordinators in 48 hours.
HOW DOES IT WORK?
Appointment related queries
Appointments
All new patients are required to arrive 10 minutes before their appointment time to ensure all relevant forms are completed. All new patients will be sent consent forms prior to treatment via Email. Completing these forms ahead of arriving at the clinic will help to ensure we can see you at the specified time. For all general appointments please arrive on time. If you are running late please call ahead so you are not disappointed if you are no longer able to be seen. We reserve the correct time needed for each appointment and any delays have a knock on effect on the next patient and the rest of the day.
Cancellations
If you are unable to make your appointment, please contact the practice immediately. Please note, we
require 48 working hours notice for appointments of less than 2 hours. Any appointments over
2 hours require 5 working days notice. Please be aware any deposits paid will be lost if
appointments are canceled outside the specified time periods or if you fail to attend an appointment.
If you fail/late cancel three appointments, we reserve the right to terminate your treatment with Ruh dental.
Deposits
All appointments require an upfront deposit. That is refundable if you cancel more than 48 hours before your appointment
Our Dentist’s time is important and giving notice gives other patients more options to commence with their treatment.
Payment Options
Finance
You are able to split the cost of your proposed treatment plan over 12, 18 or 24 months at 0% interest (Month options vary depending upon the overall proposed costing).
This is subject to the usual credit checks. A finance application can be completed by our dedicated team and must be completed within 48 hours of creation as the link will expire.
Go Cardless
Reserved for Orthodontic treatment only. This requires the set up of a direct debit payment over the course of your proposed treatment time, and the final payment must be made before treatment completion. A minimum deposit of £1000 is required for this option.
5% discount for up front payment
Should you wish to pay for your proposed treatment at the point of booking, we would be pleased to offer you a 5% discount.
Should you wish to pay on the day your treatment starts, this is not classed as payment upfront, and you will not receive the 5% discount.
Treatment Guarantee
Refunds
We understand that you may need to cancel your treatment appointment. You are entitled to a full refund if you cancel 48 hours before your appointment. If you cancel after that time you will receive 50% of your treatment deposit.
If you are requesting a refund of a finance application, please write an email to the clinic with the request. The clinic will then liaise with the finance company to arrange your refund. This must be within the cooling off period of 14 days.
If you are a new patient and require your initial deposit back please request before the 48 hour notice period.
Please allow up to 7 working days for all refunds to be processed.
Feedback and Complaints
Contact Emails:
Fleetstreet@ruhdental.com
Manchester@ruhdental.com
Nottinghill@ruhdental.com
General Information
Zero Tolerance Policy
Medical History
Infection Control
Quality Assurance
Consent
CCTV
Start your journey
Visit us online or pop into one of our clinics.
Book a free consultation with our treatment co-ordinator.
Same-day appointments availableSpeak live with one of our expert dental care team members.
GATHERING TREATMENTS
You’re one step closer to your dream smile.
Get a 95% accurate quote from one of our treatment co-ordinators in 48 hours.
HOW DOES IT WORK?
Your details have been sent to our clinical team who will prepare your provisional treatment plan.
WHAT HAPPENS NEXT?