Terms & Conditions
1. Appointments
All new patients are required to arrive 10 minutes before their appointment to complete relevant forms.
Consent forms may be sent via email prior to treatment. Completing these in advance helps ensure we can see you at the specified time.
For all general appointments, please arrive promptly.
If you are running late, please call the clinic as soon as possible. We may not be able to see you if your arrival impacts other scheduled patients.
We reserve the correct time needed for each appointment. Delays have a knock-on effect on other patients and the wider clinic schedule.
2. Cancellations
If you are unable to attend, please contact the practice immediately.
Appointments under 2 hours require 48 working hours’ notice.
Appointments over 2 hours require 14 working days’ notice.
Deposits will be lost if appointments are cancelled outside the required notice periods or if you fail to attend.
If a patient fails to attend or late-cancels three appointments at any Rüh Dental clinic, we reserve the right to withdraw future appointments and may terminate treatment.
3. Deposits
All appointments require an upfront deposit:
New patient consultation – £50
Treatment appointments – 50% of the total treatment fee
Invisalign review appointments – £50 holding deposit, refunded at the end of treatment
New patient deposits are refundable if cancellation is made more than 48 working hours before the appointment.
Our clinicians’ time is valuable, and providing notice allows us to offer appointments to other patients who may be waiting.
4. Payment Options
Finance
Patients may spread the cost of treatment over 12 or 18 months at 0% interest, depending on the total fee.
Finance is subject to standard credit checks.
A finance agreement link must be completed within 48 hours of being issued, or it will expire.
If finance is cancelled outside the 14-day cooling-off period, a charge of 10% of the total treatment cost will apply.
Bespoke Medical Devices (Non-Refundable)
No refunds are permitted once manufacture has begun on any personalised medical device, including:
custom-made aligners, retainers, appliances, crowns, bridges, onlays, dentures, splints/night guards.
GoCardless (Orthodontics Only)
Used only for orthodontic treatment.
Minimum £1,000 deposit required.
Direct debit payments are taken over the course of treatment.
Final payment must be made before treatment completion.
5. Treatment Guarantee
Rüh Dental provides a 1-year guarantee on cosmetic treatments, valid only when repairs are completed at Rüh Dental and you attend a routine exam or treatment review every 6 months.
Guarantee does not cover trauma, poor hygiene, decay, recession, gum disease or treatment completed elsewhere.
Recommend hygiene every 6 months and maintenance polish every 12 months.
6. Refunds
Full refunds available if cancelled within notice period.
Finance refunds must be requested in writing within cooling-off period.
Allow up to 7 working days for processing.
No refunds for bespoke medical devices once manufacturing has begun.
7. Feedback & Complaints
General feedback – email the clinic.
Formal complaints – email csteam@ruhdental.com
Manager will respond within 48 working hours and may request a call or face-to-face meeting.
8. Zero Tolerance Policy
Abuse, aggression, threats or violence towards staff or patients will not be tolerated.
Patients may be removed from our list. Police may be contacted.
9. Medical History
Full medical history taken at initial appointment and updated annually or sooner if required.
Patients must inform us of any medical changes.
10. Infection Control
We uphold strict infection control protocols and provide an annual statement.
Hand sanitiser, gloves and masks available if required.
11. Quality Assurance
We aim to provide dental care of a consistently high standard for all patients.
12. Consent
Patients receive full information before consenting to treatment.
Consent forms and media consent must be signed.
13. CCTV
CCTV operates onsite for staff, patient and premises security, processed under GDPR law.
RÜH DENTAL HARRODS – SPECIFIC TERMS & CONDITIONS
Harrods Billing
By providing your card details when booking at Rüh Dental Harrods, you authorise us to store and charge your card for future payments.
Harrods Late Cancellations & No-Shows
Late cancellations and no-shows are charged the full fee.
If a patient fails or late-cancels three appointments, treatment may be terminated.
Harrods Deposits
New patient consultation – £149
Treatment appointments – 50% of total fee
Invisalign review appointments – £50 holding deposit refunded at end of treatment
Deposits refundable only within required notice periods
