{"id":2452,"date":"2022-07-27T12:22:50","date_gmt":"2022-07-27T12:22:50","guid":{"rendered":"https:\/\/ruhdental.com\/legacy\/?page_id=2452"},"modified":"2025-11-07T09:58:52","modified_gmt":"2025-11-07T09:58:52","slug":"terms","status":"publish","type":"page","link":"https:\/\/ruhdental.com\/legacy\/terms\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Terms &amp; Conditions<\/h1>\n<h2>1. Appointments<\/h2>\n<p>All new patients are required to arrive 10 minutes before their appointment to complete relevant forms.<br \/>\nConsent forms may be sent via email prior to treatment. Completing these in advance helps ensure we can see you at the specified time.<br \/>\nFor all general appointments, please arrive promptly.<br \/>\nIf you are running late, please call the clinic as soon as possible. We may not be able to see you if your arrival impacts other scheduled patients.<br \/>\nWe reserve the correct time needed for each appointment. Delays have a knock-on effect on other patients and the wider clinic schedule.<\/p>\n<h2>2. Cancellations<\/h2>\n<p>If you are unable to attend, please contact the practice immediately.<br \/>\nAppointments under 2 hours require 48 working hours\u2019 notice.<br \/>\nAppointments over 2 hours require 14 working days\u2019 notice.<br \/>\nDeposits will be lost if appointments are cancelled outside the required notice periods or if you fail to attend.<br \/>\nIf a patient fails to attend or late-cancels three appointments at any R\u00fch Dental clinic, we reserve the right to withdraw future appointments and may terminate treatment.<\/p>\n<h2>3. Deposits<\/h2>\n<p>All appointments require an upfront deposit:<br \/>\nNew patient consultation \u2013 \u00a350<br \/>\nTreatment appointments \u2013 50% of the total treatment fee<br \/>\nInvisalign review appointments \u2013 \u00a350 holding deposit, refunded at the end of treatment<br \/>\nNew patient deposits are refundable if cancellation is made more than 48 working hours before the appointment.<br \/>\nOur clinicians\u2019 time is valuable, and providing notice allows us to offer appointments to other patients who may be waiting.<\/p>\n<h2>4. Payment Options<\/h2>\n<p><strong>Finance<\/strong><br \/>\nPatients may spread the cost of treatment over 12 or 18 months at 0% interest, depending on the total fee.<br \/>\nFinance is subject to standard credit checks.<br \/>\nA finance agreement link must be completed within 48 hours of being issued, or it will expire.<br \/>\nIf finance is cancelled outside the 14-day cooling-off period, a charge of 10% of the total treatment cost will apply.<br \/>\nBespoke Medical Devices (Non-Refundable)<br \/>\nNo refunds are permitted once manufacture has begun on any personalised medical device, including:<br \/>\ncustom-made aligners, retainers, appliances, crowns, bridges, onlays, dentures, splints\/night guards.<br \/>\nGoCardless (Orthodontics Only)<br \/>\nUsed only for orthodontic treatment.<br \/>\nMinimum \u00a31,000 deposit required.<br \/>\nDirect debit payments are taken over the course of treatment.<br \/>\nFinal payment must be made before treatment completion.<\/p>\n<h2>5. Treatment Guarantee<\/h2>\n<p>R\u00fch Dental provides a 1-year guarantee on cosmetic treatments, valid only when repairs are completed at R\u00fch Dental and you attend a routine exam or treatment review every 6 months.<br \/>\nGuarantee does not cover trauma, poor hygiene, decay, recession, gum disease or treatment completed elsewhere.<br \/>\nRecommend hygiene every 6 months and maintenance polish every 12 months.<\/p>\n<h2>6. Refunds<\/h2>\n<p>Full refunds available if cancelled within notice period.<br \/>\nFinance refunds must be requested in writing within cooling-off period.<br \/>\nAllow up to 7 working days for processing.<br \/>\nNo refunds for bespoke medical devices once manufacturing has begun.<\/p>\n<h2>7. Feedback &amp; Complaints<\/h2>\n<p>General feedback \u2013 email the clinic.<br \/>\nFormal complaints \u2013 email csteam@ruhdental.com<br \/>\nManager will respond within 48 working hours and may request a call or face-to-face meeting.<\/p>\n<h2>8. Zero Tolerance Policy<\/h2>\n<p>Abuse, aggression, threats or violence towards staff or patients will not be tolerated.<br \/>\nPatients may be removed from our list. Police may be contacted.<\/p>\n<h2>9. Medical History<\/h2>\n<p>Full medical history taken at initial appointment and updated annually or sooner if required.<br \/>\nPatients must inform us of any medical changes.<\/p>\n<h2>10. Infection Control<\/h2>\n<p>We uphold strict infection control protocols and provide an annual statement.<br \/>\nHand sanitiser, gloves and masks available if required.<\/p>\n<h2>11. Quality Assurance<\/h2>\n<p>We aim to provide dental care of a consistently high standard for all patients.<\/p>\n<h2>12. Consent<\/h2>\n<p>Patients receive full information before consenting to treatment.<br \/>\nConsent forms and media consent must be signed.<\/p>\n<h2>13. CCTV<\/h2>\n<p>CCTV operates onsite for staff, patient and premises security, processed under GDPR law.<\/p>\n<p><strong>R\u00dcH DENTAL HARRODS \u2013 SPECIFIC TERMS &amp; CONDITIONS<\/strong><\/p>\n<p><strong>Harrods Billing<\/strong><br \/>\nBy providing your card details when booking at R\u00fch Dental Harrods, you authorise us to store and charge your card for future payments.<\/p>\n<p><strong>Harrods Late Cancellations &amp; No-Shows<\/strong><br \/>\nLate cancellations and no-shows are charged the full fee.<br \/>\nIf a patient fails or late-cancels three appointments, treatment may be terminated.<\/p>\n<p><strong>Harrods Deposits<\/strong><br \/>\nNew patient consultation \u2013 \u00a3149<br \/>\nTreatment appointments \u2013 50% of total fee<br \/>\nInvisalign review appointments \u2013 \u00a350 holding deposit refunded at end of treatment<br \/>\nDeposits refundable only within required notice periods[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Terms &amp; Conditions 1. Appointments All new patients are required to arrive 10 minutes before their appointment to complete relevant forms. Consent forms may be sent via email prior to treatment. Completing these in advance helps ensure we can see you at the specified time. For all general appointments, please arrive promptly. If [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":94,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2452","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions | Ruh Dental<\/title>\n<meta name=\"description\" content=\"All new patients are required to arrive 10 minutes before their appointment time to ensure all relevant forms are completed. 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